Had a wonderful experience at this Hanover Hyundai dealership. Everyone was helpful and it was a simple process.

Noah is the man!

We just bought a new sonata from this dealership. Noah Metcalf made this a simple and seamless experience. If there was a higher than 10 star rating, I would use it. I highly recommend that you use Jack Giambalvo of Hanover, and specifically Noah for your car buying experience.

Erik was extremely helpful and kind in helping me purchase a new vehicle! From the first day of looking to signing papers, everything was smooth and efficient. Thank you Erik and the team at Hanover Hyundai!

This was my first time buying at Jack Giambalvo Hanover, and I will be back! I hate the hassle of new car shopping, but my experience purchasing my new truck was not like my past experiences. My salesperson, Tripp, was so patient and friendly. Never once did I feel pressured during the interaction. He went over the vehicle throughly with me prior to my test drive. He also called the next day to make sure I was happy and felt comfortable in the truck, offering to go over anything I had questions on (which was a really nice touch). Even ... Read More

Full review text opened.

Google - May 15, 2025

This was my first time buying at Jack Giambalvo Hanover, and I will be back! I hate the hassle of new car shopping, but my experience purchasing my new truck was not like my past experiences. My salesperson, Tripp, was so patient and friendly. Never once did I feel pressured during the interaction. He went over the vehicle throughly with me prior to my test drive. He also called the next day to make sure I was happy and felt comfortable in the truck, offering to go over anything I had questions on (which was a really nice touch). Even the financing process was easier and less stressful than times past. I highly recommend that anyone who hates the car buying process give them a try. I love my new Santa Cruz, and can’t thank Tripp and the team who helped me enough!

My husband and I purchased a used Hyundai Venue. Our sales rep, Erik was great! I highly recommend him and Giambalvo.!

Excellent customer service. Everyone at the dealership is friendly and helpful.

After hopping around different dealerships, we were between here and Honda in Hanover. I don’t write reviews, but I will for our guy Noah. It didn’t just come down to the value of the car and what came with it, but more importantly it was the customer service Noah gave my brother and I. We were very disappointed with how we were taken care of at Honda, even when we were leaning towards going with them. Had it not been for how welcoming and helpful Noah and the staff here were, we’d be in a different vehicle ... Read More

Full review text opened.

Google - Mar 6, 2025

After hopping around different dealerships, we were between here and Honda in Hanover. I don’t write reviews, but I will for our guy Noah. It didn’t just come down to the value of the car and what came with it, but more importantly it was the customer service Noah gave my brother and I. We were very disappointed with how we were taken care of at Honda, even when we were leaning towards going with them. Had it not been for how welcoming and helpful Noah and the staff here were, we’d be in a different vehicle shaking hands with the wrong agent. Customer care is important and it’s clear it’s important to Giambalvo. Thanks again Noah!

Great service department! Angie has been taking very good care of my 2014 Santa Fe Sport. Everyone is very friendly and helpful. Keep up the good work!

I love the Hanover Giambalvo dealership. Angela Miller is the best.

Melissa and the Service team at Giambalvo Hanover are awesome. They took care of a major engine recall and didn't complain once about having to do the work on a car they didn't sell. If you are looking for a Hyundai, or a vehicle in general, make sure to give these folks a shot at your business. They will earn it and over deliver.

My salesman, Tripp Staub, was extremely helpful and pleasant to work with. Everyone that worked with me made the experience of transitioning into a preowned vehicle very easy.

our 2007 vehicle was wearing down so one day we decided it was time to trade. we have a Hyundai Tuscon and like it very much but for a second car we needed something smaller to fit in garage. called Giambalvo and talked to tripp. he treated us great, within a couple of hours we were driving our Kona home. really happy with deal and car

Just purchased a 2025 Sonata N Line. Kim made things super easy and even came in on her day off to make it happen. This is the fourth car we have purchased from Giambalvo Hyundai.

Appreciated the quality service, extra attention to questions, and opportunity to talk to a parts technician about a hitch

The smoothest and easiest car purchase ever. Thanks to Tripp Staub!

Kim bankert is TOP NOTCH!!! She helped the process go SO simply. The other employees there were also friendly. I am so happy I got to meet Kim and I am in love with my Santa fe!!! TOP marks for the Giambalvo of Hanover establishment!!!

What an amazing experience. Kim bankert was outstanding!!! I can't say enough about her. from first phone call to saying good night she was absolutely amazing. no pressure, left us take our time. answer text messages. I never bought a car that you weren't there for hours. hour and half tops. highly recommend the dealership. everyone was so friendly.

Wonderful experience buying a new car from Giambolvo Hyundai. Noah Metcalf made the sale a walk in the park for me. Financing was a breeze. Everyone was helpful, professional, and caring.

Service advisor Angie was phenomally helpful, and informative, she took wonderful care of us while our car was in need of a whole new engine. Through the warranty process, to the rental process, to the small hiccup of us not being able to find the spline key for our rims, there was not one time that I was unsatisfied with our experience here! We just couldn't have asked for better service from Angie and the entire team at Giambalvo Hyundai of Hanover! We thank you all sincerely for everything you did for us!

On a family road trip and had an issue with our Sonata Hybrid on the highway. The team here was able to fit us in the next day while every other dealership wouldn't fit us in for weeks. The associate that helped me, Shane is the epitome of a professional. His knowledge on the vehicle, the issue, and customer service are second to none. I could not have had a better experience here, especially as a family from out of town! If I could give the team more stars, I would!

It wasn’t by choice that I went looking for a new car, but, it is what it is. Our salesman Erik Breihof greeted us as we were looking around the lot. He was very knowledgable about all of the models on the lot. The whole process went much faster and smoother than any other car buying experience I had ever had before. The whole team of people we met that day were very helpful! I would definitely recommend them for buying a new or used vehicle!

Angie in your service department went above & beyond to accommodate me recently when my new ‘24 Tucson Hybrid air conditioning was not working. After the 3rd time bringing it in & my being unsure if they’d really fixed the problem, I was very hesitant to even take it on vacation. Angie arranged for me to drive a new Sonata to a pre-planned weekend vacation to Ocean City. I’d had & loved a Sonata hybrid, never had 1 problem with it but traded it for this new Tuscon which I also love! Wanted an SUV & this was it. So ... Read More

Full review text opened.

Google - Aug 29, 2024

Angie in your service department went above & beyond to accommodate me recently when my new ‘24 Tucson Hybrid air conditioning was not working. After the 3rd time bringing it in & my being unsure if they’d really fixed the problem, I was very hesitant to even take it on vacation. Angie arranged for me to drive a new Sonata to a pre-planned weekend vacation to Ocean City. I’d had & loved a Sonata hybrid, never had 1 problem with it but traded it for this new Tuscon which I also love! Wanted an SUV & this was it. So that vehicle was more than satisfactory & very comfortable for the family & luggage. My past experiences with the service department, specifically Angie, Nevin & a tall, thin gentleman, were nothing but professional & I am thankful for their continued interest in wanting to please the customer, specifically me. When I returned, the part came in the following day & I had my car back within 24 hours. No problems since & in these 90+ degree days, having good, working A/C is not optional! 😁

Terry was amazing to work with helping me get my dream car…2025 Palisade. She is so caring and quick to answer any question you have. Even after your purchase she is still right there to continue to offer any assistance you may need. Thank you!!!

Noah was very pleasant & very much in-tuned to our needs & wants. He found our desired vehicle & was extremely knowledgeable of all aspects regarding it. It seemed, as if, the entire office personnel helped to complete the documentation, as quickly as possible. We drove away in our new vehicle... smiling!

Kim Bankert was our sales representative, and she was absolutely amazing! She insured that my girlfriend was completely satisfied with her purchase. We were shopping for a new car after ours was totaled in a car accident, and Kim made sure that we received quality customer service at the highest standard. Not only was she professional, but she was friendly and approachable. She understood our needs, and when we found a car that had a few cosmetic defects, but was perfect otherwise, she insured that car would be taken into the shop and touched up, just so that we were ... Read More

Full review text opened.

Google - Jun 23, 2024

Kim Bankert was our sales representative, and she was absolutely amazing! She insured that my girlfriend was completely satisfied with her purchase. We were shopping for a new car after ours was totaled in a car accident, and Kim made sure that we received quality customer service at the highest standard. Not only was she professional, but she was friendly and approachable. She understood our needs, and when we found a car that had a few cosmetic defects, but was perfect otherwise, she insured that car would be taken into the shop and touched up, just so that we were satisfied fully with our purchase. She made sure that we got the rates that we were looking for, and that everything we needed was covered before we left the lot in our KIa Forte GT. I recommend her to anyone looking for a vehicle. She'll absolutely take care of you!

What wonderful customer service in their service area. My vehicle is a Hyundai but was purchased elsewhere. After getting brushed off from where I purchased it, I am actually thankful for that because this is how you treat a customer. Thank you Jack Giambalvo Hyundai!

I usually use the Towson service center; however, this Hanover location was so much better. I didn’t have to wait months with my check engine light on before being seen. They actually called to update me on the vehicle. Overall so much happier taking my car here.

Drove there in a ‘15 Sonata Hybrid with 99k miles! Knew I wanted a new one, an SUV & Kim & Cody sold me on a ‘24 Tucson Hybrid & I absolutely love it. Knew I wanted only another Hybrid too! Great new car percs, sales & service departments! Ask for Kim in Sales! So accommodating & on top of everything. She took the time I needed & it was a lot, to get comfortable with the features & never made me feel rushed. Angie & Nevin in Service, the best. You won’t be sorry!

Great experience, knowledgeable sales staff, flexible financing options, and sufficient inventory. I'm happy with my purchase.

The dealer found the exact car I wanted. Theresa knew every detail of the many features. Price and lease discussions were very smooth. Everything went well.

Great dealer without the dealer sharks. Kim was a great salesperson that was very knowledgeable in the brand and the vehicle itself.

Great Experience. My Tucson decided it needed some repairs. My local mechanic diagnosed some issues and advised me to get it to a dealer as some of the parts were still covered by warranty. They were quick with the repairs. Staff were very professional and courteous.

Erik was exceptional in our current car purchase. Everything was explained and completed exactly how we were told from the beginning. He even came in early to wash the car so we wouldn’t have to wait. Highly recommended person to work with.

We had a great experience at Jack Giambalvo; our salesperson, Theresa Francis was wonderful. She explained all of the vehicles features in great detail and spent time helping us make our decision. Now we are the proud owners of a brand new Hyundai Tucson all thanks to Theresa!

Excellent customer service. Highly recommended.

Very happy with my purchase from Hyundai of Hanover. Amaury was pleasant to work with, and really everyone on the team worked to get me in my 2024 hyundai Kona as efficiently as possible. Made car buying an easy process!

Awesome experience!! Kim bankert got us into our perfect car, very easy process not pushy at all will definitely recommend

This dealership is worth the trip to look at and purchase a vehicle. The entire staff was awesome to work with to ensure my needs were met. Without a doubt, I will be a returning customer.

Thank you for an easy purchasing experience

Thank you for the Awesome Customer Service provided by Angela Miller, Service Advisor, Jacob Sanders Technician that repaired my car, and Shane Moore for kindness and patience. Ernie Marcum ~ Kudos to your Managerial skills for such an Awesome group of employees-definitely is a reflection of management. My next car will definitely be bought there. I have complete Trust working with you All! And that is just as Important to me as having the Best medical doctor for my health because I depend on my car to be working properly at all times. Thank you Again! Happy New year!!

On December 21, 2023 I brought my 2019 Kona in for a checkup due to a noise I was hearing when driving and my car stalled twice-I felt panicked because that weekend I needed to drive 3 1/2hrs out of town to pick up my mom for Christmas. I almost put it off and took my chances that it was just a fluke. I decided to call Hyundai of Hanover and spoke to who I call my Christmas Angel, Angela Miller~Service Advisor and she booked my car to be seen that week. Her Professionalism was not only Outstanding but comforting due to my ... Read More

Full review text opened.

Facebook - Jan 3, 2024

On December 21, 2023 I brought my 2019 Kona in for a checkup due to a noise I was hearing when driving and my car stalled twice-I felt panicked because that weekend I needed to drive 3 1/2hrs out of town to pick up my mom for Christmas. I almost put it off and took my chances that it was just a fluke. I decided to call Hyundai of Hanover and spoke to who I call my Christmas Angel, Angela Miller~Service Advisor and she booked my car to be seen that week. Her Professionalism was not only Outstanding but comforting due to my level of stress at that time. I will never forget that🌺 Everyone in the Service Department are friendly and helpful-. The make pretty good coffee too😁 Kudos to two other Very Impressive and Vital Employees ~ Jacob Sanders the Awesome Technician that fixed my car and sent me the coolest video breaking down the issues he found which was very helpful to me because it was also educational about my car. Shane Miller~ I understand is a newer employee that is already a prized asset to the service department because of his kindness and patience going over the loaner car features. You’re an Awesome Manager Ernie Marcum and it was a pleasure speaking with you today to commend these Awesome employees!! Thank you All and Happy New Year!!

I have been looking at leasing a new vehicle for some time as the lease on my other car was coming to an end. I found an Ioniq 5 that was affordable due to year end discounts. I reached out to set up a time to test drive the car. Kim was the salesperson and was quick to reach out and answer many questions I had, even on her days off. After some back and forth with negotiating a price, I was able to pick up the vehicle and the paperwork signing/financing was quick - it was all digital! Even ... Read More

Full review text opened.

Google - Dec 29, 2023

I have been looking at leasing a new vehicle for some time as the lease on my other car was coming to an end. I found an Ioniq 5 that was affordable due to year end discounts. I reached out to set up a time to test drive the car. Kim was the salesperson and was quick to reach out and answer many questions I had, even on her days off. After some back and forth with negotiating a price, I was able to pick up the vehicle and the paperwork signing/financing was quick - it was all digital! Even after taking the car home, I had some questions that Kim was able to answer. She's an outstanding salesperson and was always able to find an answer. I highly recommend working with her!

Excellent dealership! Friendly sales people and staff. No pressure sales.

When I walked into the building I was immediately greeted by Amaury! He was very helpful, knowledgeable about a variety of cars, and transparent and honest with me. This ended up being a multi-day process for me, in which Amaury made sure to check-in with me frequently to answer any questions and ensure he was meeting my needs. I felt very heard and understood throughout the entire process of working with him and the dealership. After buying the car, Amaury was still responsive and willing to make my experience nothing but great! If you want a dealership that is patient ... Read More

Full review text opened.

Google - Dec 6, 2023

When I walked into the building I was immediately greeted by Amaury! He was very helpful, knowledgeable about a variety of cars, and transparent and honest with me. This ended up being a multi-day process for me, in which Amaury made sure to check-in with me frequently to answer any questions and ensure he was meeting my needs. I felt very heard and understood throughout the entire process of working with him and the dealership. After buying the car, Amaury was still responsive and willing to make my experience nothing but great! If you want a dealership that is patient and not overbearing, Amaury and Jack Giambalvo Hyundai of Hanover is the place to go :)

Our experience with Erik B was exceptional from our first contact online to the day we drove away. The staff were helpful, friendly and accommodating. We absolutely love our Tucson. Thank you again Erik.

I have been shopping for a car for a couple weeks now and no one has rivaled Terry at Jack Giambalvo for knowledge & transparency. More importantly she has been very patient and willing to answer any questions I had regarding what is a very large purchase. We unfortunately hit an impasse as I am out of state and the RMV here is a notorious pain to deal with. Even though we couldn't come to a sale, Terry continued to provide feedback on my questions and I only wish we had someone locally who could help more people through ... Read More

Full review text opened.

Google - Nov 26, 2023

I have been shopping for a car for a couple weeks now and no one has rivaled Terry at Jack Giambalvo for knowledge & transparency. More importantly she has been very patient and willing to answer any questions I had regarding what is a very large purchase. We unfortunately hit an impasse as I am out of state and the RMV here is a notorious pain to deal with. Even though we couldn't come to a sale, Terry continued to provide feedback on my questions and I only wish we had someone locally who could help more people through their buying journey. Best of luck to shoppers out there, ask for Terry and you'll be in good hands!

This dealership's service department is excellent. I was in town to see my Mom for Thanksgiving when my 2019 Tuscon's check engine light came on. They were able to fit me in on a busy day, got my car diagnosed, and repaired in just a couple hours. Part of the repairs were even done under warranty. John in the service department was kind and extremely helpful.

I started this service with Len Stoler Hyundai in reisterstown. I'm still waiting for a call to even say that they are ready for me. They told me that the person in front of me on the list received their battery December of 2020. And until they claim that battery I was not able to get in for service. I went to this dealership and they were able to get me in service, gave me a lease and had me out within 3 months where I had been fighting. Len stoller for almost 3 years. I will never go to Len stoller ... Read More

Full review text opened.

Google - Nov 21, 2023

I started this service with Len Stoler Hyundai in reisterstown. I'm still waiting for a call to even say that they are ready for me. They told me that the person in front of me on the list received their battery December of 2020. And until they claim that battery I was not able to get in for service. I went to this dealership and they were able to get me in service, gave me a lease and had me out within 3 months where I had been fighting. Len stoller for almost 3 years. I will never go to Len stoller Hyundai again. I will always go to this dealership. It was a great experience.

We are very pleased with our new Tucson. Noah was pleasant and helpful. We will be following up with more "lessons" about the many features!

The management, finance and sales were great. Terry (Teresa, my salesperson) was definite stand out and above salesperson at Jack Giambalvo Hyundai. Courteous, Professional and answered my questions. Couldn't ask for someone better. Even picked me up to check out car I picked and bought. I'd buy again from them in a heartbeat. Love my car and Jack Giambalvo Hyundai of Hanover.

Excellent sales service.

Overall a decent experience, but I've had better. Salesman was friendly and helpful, but sales mgr and finance mgr had limited engagement with me. Paperwork and review time was limited and I should have slowed the process down to examine the docs in detail. Very disappointed that the 0% financing Hyundai promotes was very exclusive to qualify for, and seemed very bait and switch to get me into the process.

Came in knowing what we wanted and Kim Bankert got us in and out quick and easy. Highly recommend coming to her next time you want a car without the drama!

I leased my elantra 3 months ago my leasing it. Could I ever kick my butt now. The front bumper has little slivers of rocks in it and also on side mirrors. I took my car and showed them and was told there was nothing they could do. Today one of there salesmen called me and sade it was not there fault, I told him it's not my fault either. He told me it was my fault for driving on rocks. I have been going to them for about 20 years. I will never go back to this one every. I'... Read More

Full review text opened.

Google - Oct 6, 2023

I leased my elantra 3 months ago my leasing it. Could I ever kick my butt now. The front bumper has little slivers of rocks in it and also on side mirrors. I took my car and showed them and was told there was nothing they could do. Today one of there salesmen called me and sade it was not there fault, I told him it's not my fault either. He told me it was my fault for driving on rocks. I have been going to them for about 20 years. I will never go back to this one every. I'm so angry at them. Before it was jack giambalvo , it was hanover Hyundai they would have done some thing to help me, now they don't stand by there vehicles. . I hope the man that told me it was my fault sees this....

Prior to this occasion, I have bought 22 vehicles in my life. This experience with Theresa Francis at Jack Giambalvo (JG) was far and above my most enjoyable. Her communication was professional, straightforward, responsive, trustworthy, courteous, and friendly. We reside in Virginia and the purchase was conducted via telephone and email communication. I was committed and attempted to purchase the same vehicle from a Dealer in Va who frequently didn't follow-up as promised. The JG Dealership had a Mayberry (small town) atmosphere and I felt welcome upon arrival for pick-up. The cost of the vehicle was quite comparable to the ... Read More

Full review text opened.

Google - Sep 5, 2023

Prior to this occasion, I have bought 22 vehicles in my life. This experience with Theresa Francis at Jack Giambalvo (JG) was far and above my most enjoyable. Her communication was professional, straightforward, responsive, trustworthy, courteous, and friendly. We reside in Virginia and the purchase was conducted via telephone and email communication. I was committed and attempted to purchase the same vehicle from a Dealer in Va who frequently didn't follow-up as promised. The JG Dealership had a Mayberry (small town) atmosphere and I felt welcome upon arrival for pick-up. The cost of the vehicle was quite comparable to the offerings in Va. I also traded in a vehicle during the purchase and JG trade in value was consistent on the high end to those offered in Virginia. Overall, JG Dealership would be my first option of search if I was ever in the market for another vehicle purchase. Lastly, we are ecstatic with our new vehicle purchase -- Hyundai Sonata Hybrid Limited. From our perspective, given the price, this sedan offers significant features, advanced technology, luxury, fuel economy, and quality history than others researched. I never imagined that I would EVER give a 5.O rating for a car dealership. In this instance, Theresa Francis and Jack Giambalvo warrant this rating for both service and vehicle quality.

An amazing 👏 experience over the phone with Samantha at parts department. Extremely courteous,helpful. She went far and beyond to help me out with my part for my 2021 Genesis G80 Awd Prestige series. Wow 👌 it truly shows that there is still people that care and that have customer service skills A+++++++ for Samantha and her Team Owner praise 👏 this crew this are the type of people that you need to keep your business at float. Congratulations 🎊 👏

EXCELLENT!!! Jon was absolutely professional, thoughtful, explained everything I needed to know about my car needs and gave me options as to what was necessary to be done and what should be done in the near future. He went above and beyond!!! I would absolutely recommend this place to everyone!! Thank you Jon and all the staff/mechanics who worked on my car!!

Kim Bankert is an outstanding Salesperson. In just a few minutes via phone and a few texts, I had the confidence that she would get the deal done, the way I needed it to be. And when I visited the dealership, she met every expectation I had.

Super fast service and friendly staff! They made my daughters second car purchasing experience an easy one! She actually bought her first car here too and they were just as friendly and quick!

Last Thursday July 6th we purchased a 2023 Hyundai Tucson at Jack Giambalvo Hyundai of Hanover. Our salesperson Kim was amazing, she made the process very comfortable with no pressure on us. The financial manager also made the financing a very pleasurable experience informing us and answering all our questions. We highly recommend this dealer to anyone looking to purchase a new car!

I want to thank Terry for going over everything with me. She knew everything about the car that she was selling. She showed me everything how everything works and she showed me other cars that work a little bit less money just to make sure I was making the right choice and boy did I ever I made the perfect choice or so my partner that was with me. He bought his own car and traded his car in and bought the Car with me same car as I did a Santa Fe so Terry did a wonderful job and ... Read More

Full review text opened.

Google - Jun 22, 2023

I want to thank Terry for going over everything with me. She knew everything about the car that she was selling. She showed me everything how everything works and she showed me other cars that work a little bit less money just to make sure I was making the right choice and boy did I ever I made the perfect choice or so my partner that was with me. He bought his own car and traded his car in and bought the Car with me same car as I did a Santa Fe so Terry did a wonderful job and everything she did. It was so easy to work with her. She even gave also gave me her personal car to take him for a couple hours while they get all the paperwork finish, and all we had to do is come back and sign. She was absolutely the best ever I’ve ever had wonderful place can’t say enough about them and her.

I worked with Amaury to buy my first new car. I was very worried about the process but it was smooth and painless. Everything was well explained and I felt confident in making the purchase

Took my e-Kona for service. Dave was awesome, service was on time and fast! Might not be the fanciest waiting room but certainly adequate -- TV, Wi-Fi, free water, coffee and Utz snacks and the attentiveness of the team more than made up for the lack of glitz. Even if they weren't the closest to home, I'm glad I stumbled on them. Will be keeping up my service there and if I need a new vehicle, I know where to start looking!

Just recently bought a 2023 Hyundai Kona from Kim Bankert. She was great at explaining everything and made sure I was able to stay within my budget. If you’re looking for a new car I would highly recommend Kim!!

They had EXACTLY the vehicle I was looking for! Team was professional, courteous and very easy to work with!

Great people to guide you to a vehicle that fits your needs. Very knowledgeable and also followed up after the sale. Can't beat the value and the warranty. Loving my new Kona Limited ...

I was very pleased with the service from my sales rep Amaury the price was fair and they gave me careful consideration I received from Hanover Hyundai. The car is driving great no problems wonderful Mileage and Hanover Hyundai has been true to their end. So if you want any great service and a beautiful car i recommend you contact Amaury at Hanover Hyundai

I would like to take this opportunity on behalf of my Mom & myself, to express how VERY grateful we are for the folks @ Hanover Hyundai!! Starting with Kim in sales going beyond the call of duty to put me in a car with the situation I found myself in. And because of the simple fact that it was a late model vehicle, one has to expect a few "bugaboos", to work out, & the car shut down & left my Mom & I sitting @ a gas pump. They towed the car & had it fixed within 24 hrs.! ... Read More

Full review text opened.

Google - Feb 28, 2023

I would like to take this opportunity on behalf of my Mom & myself, to express how VERY grateful we are for the folks @ Hanover Hyundai!! Starting with Kim in sales going beyond the call of duty to put me in a car with the situation I found myself in. And because of the simple fact that it was a late model vehicle, one has to expect a few "bugaboos", to work out, & the car shut down & left my Mom & I sitting @ a gas pump. They towed the car & had it fixed within 24 hrs.! Thank You so much to Rick in service & Ernie for going out of their way to repair it promptly, but through no fault of theirs, ( I messed up & gave the wrong phone # ), I was W/O a car for the weekend. No worries, they were nice enough to send Gary the whole way over to my house to pick me up so that I could have a car to drive! Once again, Thank You so much for helping Mom & me out & know that there are two very grateful people out here!!

Looking to trade Forex/ Stock and Crypto trading? Contact Mrs Shirley Wagner group! They'll take great care of you from start to finish! Professional service, attentive to your needs, and very knowledgeable about the trading market! Mrs Shirley Wagner group will get the job done! perfectly, I invest $500 she help me made $6,000 within a week, for all your trading needs! contact Shirley Wagner via Email: [email protected] Whatsapp +1(305)699-4247

We worked with Amaury Rivera, he was knowledgeable, and he was patient with us while we were determining which vehicle we wanted to purchase. Very happy with the experience and quality of the vehicle.

Having the stress of needing a great, safe car as quickly as possible, this is the place to go! We received great care and a fabulous new car. Highly recommended.

People in service department were very nice. Nice enough waiting room w/ WiFi and snacks. A warranty service that was supposed to take 1 hour ended up taking 2 hours, however. I also was considering buying a new car there, but they didn't have new or used models I was interested in on the lot. I did find out that they automatically add $1230 to the MRSP for some kind of insurance (which the salesperson said protects against damage on their lot???) and for door guards. It seems that is not negotiable.

Enjoyed my buying experience. Amaury was very knowledgeable of the vehicle I purchased and a pleasure to deal with.

I was one of the Hyundai Santa Fe owners that had the oil consumption issues. I went to the Hanover location since that is where I purchased the vehicle 9 years ago. I went through the process to see how much oil it was consuming to please Hyundai and have the new motor put in under warranty. Yes this was a long process. They had to do this multiple times and at the end of it what Hyundai requested to be done on my vehicle didn't fix the problem. So the guys in the service department went above and beyond ... Read More

Full review text opened.

Google - Jan 9, 2023

I was one of the Hyundai Santa Fe owners that had the oil consumption issues. I went to the Hanover location since that is where I purchased the vehicle 9 years ago. I went through the process to see how much oil it was consuming to please Hyundai and have the new motor put in under warranty. Yes this was a long process. They had to do this multiple times and at the end of it what Hyundai requested to be done on my vehicle didn't fix the problem. So the guys in the service department went above and beyond to get my new motor put in. Once that was put in, a fluke thing happened with my fuel pumps. They replaced both and it still had the issue. After taking it back multiple times they figured out the 2nd pump they put in was a bad part. After replacing it yet again then filling up my gas tank for the first time the fuel fumes in the cabin were terrible! I called they brought me a vehicle right away and took mine, not expecting to put me or my 2 small children back in the vehicle with it smelling like gasoline. They did everything in their power to make it right. They found what was hopefully the last issue and they handled it with genuine kindness and understanding. Just about everyone, including the Master Mechanic, now knows my face, name and vehicle and no matter how many times I called back and showed up with concerns they were nothing but kind and accommodating. At some point you just have to laugh. I had to go back and forth with them for the better part of a month and it was the best experience I have ever had. I know dealership service departments tend to get a bad wrap, however my experience was amazing local people helping out local people. Thank you James, Rick, Nevin, Jon, Blaine and Nicole!

Outstanding experience at Hyundai of Hanover Erik Breihof was very personable, easy to work with and professional. He explained every step of the process. Would highly recommend Erik and Jack Giambalvo Hyundai of Hanover as your dealership for your next purchase

Rick, in the service department is fantastic! I live out-of-state and recently purchased a 2023 Santa Fe; I commute to Hanover for work. With less than 3,000 miles on my car a 'freak' accident happened and a rock flew up, got lodged in my radiator, and broke my new radiator. My car was towed to the dealership, connected me with a rental car service, and ordered the new radiator for my car. Rick was very attentive, stayed late to receive the new radiator being delivered by FedEx and got my car repaired in a timely fashion, considering this all happened around the ... Read More

Full review text opened.

Google - Dec 23, 2022

Rick, in the service department is fantastic! I live out-of-state and recently purchased a 2023 Santa Fe; I commute to Hanover for work. With less than 3,000 miles on my car a 'freak' accident happened and a rock flew up, got lodged in my radiator, and broke my new radiator. My car was towed to the dealership, connected me with a rental car service, and ordered the new radiator for my car. Rick was very attentive, stayed late to receive the new radiator being delivered by FedEx and got my car repaired in a timely fashion, considering this all happened around the Thanksgiving holiday. Thank you Rick for your patience, your excellent customer service, explaining to me the repair process, etc. My only wish is you worked at my local dealership!

Sante Fe purchase is the 4th Hyundai we have bought in Hanover. Love it! Service during and after sale has been tremendous. We love this place!!!

Really friendly and competent staff. Was able to schedule for my first choice day and was ready at the right time. They even drove my car up to me! Thanks!

After purchasing my vehicle within the first day and thru the first 30 days I have had 3 issues with my so called brand new vehicle. I have left message thru text messages, email, and voicemail. I would never buy another vehicle from this dealership. I thought when you bought a new vehicle they were suppose to give you a vehicle with out any issues and if for some reason there where issue they where to solve those issues and if there was money that had to be paid to fix the issues the dealership should be responsible for those fees….

Had to drive from Mechanicsburg to Hanover to get my Tucson. Well worth the trip. Salesman Jeff Jackson was absolutely the best. Very patient, friendly with a great sense of humor, took plenty of time to show me the car and explain all the thousands of details in this vehicle. Other staff were friendly and professional as well. Thank you for a wonderful experience.

This is my first new car that I've purchased from Jack Giambalvo. I've not had a bad experience yet and I don't expect to. The service team is great as I've been using them for years. Thanks again Amaury for all your help with purchasing my car!

I have got to say that the process of getting my first new car was very straightforward. Have to give a huge thank you to Amaury! He did an amazing job and helped me out in many aspects. I am looking forward to giving his some more business in the future!

I purchased my 2019 Tucson here recently and Terry has been such a pleasure to work with. She’s so kind, makes sure you understand the whole process and is always willing to go above and beyond! Also, Kody was great at explaining every detail to me so I understood exactly what I was buying and why my loan was the way it was. I have been very blessed to get to work with such amazing people and I highly recommend coming here. Ask for terry if you can!

AMAZING. Thank you to the kind staff for helping me, and a shout out to Nick. He’s the man!

Bought my first car from here today and Kim is amazing. She put no pressure on buying a car when I first walked in, we agreed on waiting and saving money for a down payment to get my monthly payments lower. She checked on me every so often and then the day came to sign. She made sure I was okay with everything, no pressure added and that i had no questions before leaving in the car. Absolutely would recommend Kim for any first time buyers or teenagers buying. Thank you for my 2022 Elantra!

I did an extensive amount of searching on cars.com to look for the specific make and model I was interested in, and this dealership that is over an hour away popped up in my search. I submitted a request via the cars.com site to see if the car I liked was still available, and not long after I received a call from Erik B at the dealership. Out of the numerous submissions I made on cars.com to different dealerships, Erik was the only salesman to actually take the time to call and talk to me about what ... Read More

Full review text opened.

Google - Jun 24, 2022

I did an extensive amount of searching on cars.com to look for the specific make and model I was interested in, and this dealership that is over an hour away popped up in my search. I submitted a request via the cars.com site to see if the car I liked was still available, and not long after I received a call from Erik B at the dealership. Out of the numerous submissions I made on cars.com to different dealerships, Erik was the only salesman to actually take the time to call and talk to me about what car I was interested in. We were not able to make the trip to Hanover for some time (it is 1 hour and 30 minutes away), and Erik was nice enough to keep us in the loop as to what cars were still available. One weekend we were finally able to make the drive, and I am so glad we did! Erik has been the best car salesman we have ever worked with. He is knowledgeable, friendly, and made the car buying process easy. We are so glad we took the time to drive to this dealership. If you are thinking about buying a Hyundai, this dealership is a must. Thank you Erik! We love our new Hyundai Tucson!

Stopped in to check out Hyundai's. Was interested until was told that every vehicle had added dealer costs for door guards & stenciling @ $1000. Said I didn't want those items & was told it is, automatically put on all vehicles that come in. Sales person did not really know their cars or did, & did not want to disclose info I already knew. I would not buy there for those reasons. With the price of cars going through the roof & flying off the lot why price gouge.

Read at DealerRater

As far as buying a car goes it was painless. Kim was great and we were able to have fun while getting the deal done. Thanks

Highly recommend. Erik made my purchase experience truly excellent. He was knowledgeable, friendly, patient, and incredibly helpful.

Awesome service!