Customer Testimonials
Theresa was extremely easy to work with, and made the entire purchasing process quick and painless. I love my new car, and everything was handled very well by the entire staff.
I went into Giambalvo Hyundai of Hanover with very low expectations on being able to buy a new vehicle. Theresa was very upbeat and very knowledgeable helping us get what we were looking for. I highly recommend Theresa for your next purchase.
Terry was extremely helpful and accommodating. Everything happened quickly with plenty of communication and information. Would recommend talking with her!
they really don't like to call you back when you have a issue with something they did ,do they
Their new facility on Eisenhower Dr. Is a really nice upgrade from their previous location on Carlisle. When you enter the service bay, your tire treads get analyzed and you are given a free report showing wear on the treads. Very useful information!
Terry was extremely helpful and made my buying experience very simple and easy to navigate.
Erik was great and very helpful!
Always knowledgeable, helpful and friendly.
Jonah and the Staff were very professional, and knowledgeable about their cars. I would recommend Giambalvo Hyundai for your new car or SUV, the quality is excellent !!
Terry Francis was a fantastic help with getting me a great deal on my new car! Highly recommend!
Terry and the team here made this truck buying alit better than I had in the past THANK YOU
Terry was great. Have plans to come back every two years.
If you need service on your Hyundai, this is the place to go. The service manager, staff and technicians are top notch. They not only care about you and your vehicle, they do what it takes to satisfy the customer. Highly recommend them for all your service needs.
Kim was wonderful and patient throughout the entire process, answered all of my questions, and was super super sweet! I finally found the car I’ve been looking for. The atmosphere is welcoming inside the dealership and everyone is kind. 10/10 recommend!!
Terry was amazing as was everyone I dealt with! Thank you so much for making this experience so easy. Much better than the York store. Customer satisfaction is definitely number one here. Highly recommend!
Excellent experience. Highly recommend
" Brought my car for repair. They quoted me $5000. for a turbo. I paid the $5000, picked up the car and didn't get a mile away before I realized it was not fixed. I took it back and they said it now needed a $7000. wiring harness. I asked if I would be getting a refund on the misdiagnosed turbo and they said no because "Even though the problem was the wiring harness the whole time, it still needed a turbo " Do not under any circumstance go to this dealership. YOU WILL REGRET IT "
It was my mother'... Read More Google - Aug 31, 2026
Brought my car for repair. They quoted me $5000. for a turbo. I paid the $5000, picked up the car and didn't get a mile away before I realized it was not fixed. I took it back and they said it now needed a $7000. wiring harness. I asked if I would be getting a refund on the misdiagnosed turbo and they said no because "Even though the problem was the wiring harness the whole time, it still needed a turbo " Do not under any circumstance go to this dealership. YOU WILL REGRET IT
Terri was excellent to work with, she and the finance team really helped me out and made for a smooth truck buying experience. You don’t often find a Toyota Tacoma on a Hyundai lot but I’m glad it was there when I needed it!
Kim was very helpful and helped me find the perfect car
Great customer service kim is a wonderful sales lady she took time to show us all the features on our new vehicle and how to work them had a wonderful experience purchasing our new vehicle
Getting my car at Hyundai was super easy thanks to terry francis! Thank you again for everything
Terry was our salesperson. She listened to what we wanted and was very helpful in obtaining our Tucson. My husband had dealt with her before when he purchased his Santa Fe and that was why we requested her. She explained all the workings of the car and connected my phone. Very very helpful.
I had an amazing and personable experience with Terry Francis! She did extra leg work to make sure the Pallisaide could be made handicap accessible and took our vehicle to have the controls installed. I would recommend anyone to go see her. You won't be disappointed.
Don't bother dealing with this dealership, and specifically don't bother with Jonah because you can make an appointment and drive several hundred miles to come look at a specific vehicle but they won't bother to communicate that with anyone else in the dealership and waste your time when you get there by telling you that the car is not available and pretending to be sorry for wasting your entire day
I had a great experience buying a car with Terry. She made the process easy and enjoyable. I’m very happy with my new car! Terry was also good with communication and following up to make sure everything was going good. Everyone was nice and approachable. I felt like they truly wanted to help me and made sure I had a good experience.
Wonderful service went to York location for help and did not get it thank you very much
I just picked up a 2026 Elantra hybrid and absolutely love it. Terry was great. Knowledgeable and friendly. Made the entire experience easy thanks again Terry!
They're always trying to sell you unnecessary services. Be educated as to what service your car actually needs before going there.
Terry was so awesome, best car buying experience we ever had. Proud to be their first customers at the new location
Excellent service department. My first visit here and will certainly teturn
Beautiful new building for sales and service. Very large service area with modern waiting area. Same friendly people working there.
Erik was awesome to work with!
Excellent customer service by sales rep Kim, financial wizard Kody, and service dept rep Missy. My partner and I have owned 6 Hyundais and this week purchased our 7th. Very pleased with the service provided by Giambalvo Hyundai of Hanover.
Excellent service, so happy I bought my car there
I was in the market for an SUV and went to Giambalvo Hyundai of Hanover and met Terry Francis. She showed me a Palisade Calligraphy and I knew it was what I was looking for. I highly recommend visiting Terry and checking out the Palisade. Thank you so much Terry. I am beyond happy. It was worth the wait.
I was in the market for an SUV. We went and looked at a Palisade Calligraphy. Terry Francis was great. She was informative and answered my text messages promptly. I am beyond happy with my Palisade. It was worth waiting for.
Service is excellent
Searched high and low for a rare, leftover 2025 Ioniq 5…and came across one at this dealership. Over 2.5 hours from where I live…but from the second I contacted them, my salesman Erik was FANTASTIC. One of the easiest deals I’ve ever made, entire process was painless and friendly. They gave me the deal I needed, and got me the car I wanted. Erik even came in on his day off, just to deliver me the car…and when I requested a quick in and out because of our 5 hour round trip…with the help of Bill, the finance manager, ... Read More Google - Jun 11, 2026
Very professional and honest. Terri was a great fit for us. She listened and helped us get what we needed. I was get another car with no question
Angie was very helpful. Thanks for great service.
Working with Terry Francis with our purchase of our new 2026 Tucson was a pleasant experience. She was friendly, knowledgeable, answered all of our questions and made sure we were happy with our decision. See Terry and the rest of the Giambalvo team for your next vehicle purchase. You won’t regret it.
Took almost 2 hours to complete my inspection and they do not give you a courtesy wash of your vehicle, but the one in York PA does
Scheduled me for a recall appointment despite not having the part, tried to upsell me on repairs that wernt needed along with wanting $160 to read a check engine light, the automated machine would not accept a single appointment time that i picked out of the options itself listed, and when i did get someone on the line she hung up on me immediately.
Kim was a very lovely person to work with. The process was smooth and easy. When i got there, she already had the exact car i wanted ready for me to test drive! I am very happy with my 26 Hyundai Tucson!
I was in the car business for nearly two decades, some of that time as a GM. Even with that background, since leaving the business, car buying has never been pleasant. The folks at Giambalvo were different, straightforward, honest, efficient. The new Hyundai we just bought was by far the easiest vehicle purchase I've ever made. Our salesman, Erik B. was terrific. Likewise, Bill in finance. I would have loved to have a staff full of guys just like them when I was running a dealership. I won't hesitate to recommend Giambalvo to my family and friends.
General Manager likes to talk down to his customers. Probably time for the Giambalvo’s to find a replacement GM. The loaner cars are tracking your every move. Be good. 👀 UPDATE***. It’s always great to see a standard response to concerns*** (see Giambalvo response)
We had been looking at SUV's for sometime and compared several in the class of the Palisade. Hands down, there is not one SUV in the Palisade class that matches it for the money and the warranty. We spoke with Terry numerous times and she always notified us when new colors came in so we could look at them vs relying on viewing colors online. She was never pushy, always answered our questions and kept the communication where it needed to be.
First time coming into this store. Been having car problems and asked for a second opinion. They wanted to charge me $175 dollars just to look at it and see if they find anything wrong with my car and that price does not go towards your bill . I refused to pay that since I already told them what exactly was wrong. They were at first reluctant to bypass that $175 charge but then they said they will not charge me that. I let them work on my car, spent $3,600 dollars, asked if they could fix my glove box since its broken and ... Read More Google - Dec 7, 2025
Don’t trust the service department.
First time simple oil change they double gasket causing all the oil to drain out. Went in for another oil change they told me I needed brakes and rotors, went elsewhere to have the work done as my car isn’t that old. Didn’t need rotors and my brake pads weren’t that bad either. Just got oil change somewhere else only to be told that the last place didn’t use the right filter and that they didn’t put parts back in my skid plate. Call out to service manager with ... Read More Google - Oct 17, 2025
Needed assistance with a warranty paint claim. It took 8 weeks and 2 stores to complete the paint work. The entire experience was nothing but horrible communication, false promises and dealing with managers, a GM and a VP of Operations that showed no interest in making right on the situation. I even showed them my 29 page documentation of everything and they attempted to blow everything off. No accountability or ownership at all. Never going to either location again.
DO NOT BUY A HYUNDAI!!! Loved my Sante Fe Sport until 3 weeks ago when the motor seized. It was proven in court Hyundai is producing defective motors!! I looked up our vin number on the class action suit against Hyundai and we qualified for a new motor. Hyundai denied my claim. Another customer from my personal mechanic had his motor seize just like I did right after me. He went to Jack Giambalvo and they did not ask for any maintenance records and replaced his engine right away. The best was when this dealership called me and asked me for $173 ... Read More Google - Sep 22, 2025
Jonah was great and very helpful. He took the time to explain alot to me. Thanks so much Jonah!
Well is amazing that there service manager can sleep at night ripping people off. Well I needed to get 2 keys and fobs for my car was told to program the 2 new key fobs was about 80.00 each and the one I had with the car needed to be reprogrammed to match. So we are talking 240.00 dollars. Well I decided to check with the Hyundai of York pa. I found out at that point each Honda dealership doesn’t follow the same pricing routines. York Pennsylvania is charging me $25 dollars to cut the two new keys. That’s a set up fee ... Read More Google - Aug 14, 2025
Twice i have experienced this dealership trying to sell up on me for work/parts I did not need. First in 2018 after a warranty engine replacement done by hyundai. I was advised that I needed spark plugs when I already knew spark plugs had been replaced with the new engine. Second was a warranty issue for the clock spring where the service advisor was trying to charge me a diagnostic fee. Also. I was advised that my belts were very cracked and glazed and needed to be replaced. I already knew they had already been replaced just a year ago.
... Read More Google - Jul 6, 2025
My 2020 Kona has had more problems than any other car I've ever owned. I'm in my 60s, so that's a lot of cars. The service department can't figure out how to fix the problems so they stay fixed! I just failed my inspection because of an issue that Hanover Hyundai fixed, but didn't fix correctly!! I am so angry and annoyed that they can't fix one of their own makes and model!! They advertise a car wash with service... I've been in there a lot (so many problems) and I've never had ... Read More Google - Jan 18, 2025
I contacted them and requested information on leasing and buying a specific type of vehicle. They responded by email saying they would send the information. Well 3 weeks and 5 promises of sending the information, I am still waiting. Pretty sure this is not how you do business.
If I could do 0 stars I would. If they would have fixed my car right in the first place the transmission wouldn't have gone out! All they did was replace the battery than months later same exact problem again. There service sucks I'd suggest never buying a car from them
My 2017 Hyundai Tuscon has been in the shop 3 times within the last year. I've only owned this vehicle for a year and a half. Each of the 3 times my vehicle was in had to do with engine problems and each time I also showed no oil on my dipstick despite having regular oil changes done. Each time a band aide was put on the engine problem and the oil issue never properly addressed. Due to the engine over consuming oil, it caused a clog and destroyed the catalytic converter which they wanted to charge me $4300 to replace, and still ... Read More Google - Mar 13, 2024
Called in to inquire about selling a 2017 Sante fe from my parents estate. Was told would only work with me if the title was transferred to my name. Contacted my attorney who assured me I have full authority to sell this vehicle without transferring the title and that this is a common thing and there just must have been a misunderstanding on the side of the dealership when I called in. So went in person to this hanover hyundai dealership a couple days later and was told the same exact thing, would not do business with me unless the title ... Read More Google - Feb 19, 2024
Not worth the drive. They use KBB and other systems to lure you in and then lowball/change the price. Looks elsewhere for honesty and integrity. AVOID In response to their reply below. They aren't being honest. It wasn't a trade-in. I wasn't buying a new vehicle. I used Kelly Blue Book instant cash offer. They contacted me, I trusted them, drove an hour to complete the process, and they changed the deal. AVOID. They lack honesty and integrity.
Their service center is a joke. They replaced an engine and took major short cuts. I’ve had starting issues since and took it to another mechanic, who showed me the low quality work they did. The bolts to my starter were literally missing! Wires to my oil pressure were ripped. Coolant sprayed everywhere. Other bolts around the engine were also loose. That’s just low quality work! I will never go back there again.
***in response to your response, Hyundai. I did bring it in and asked you to address rattling and no start issues. Your service team deemed ... Read More Google - Dec 26, 2023
The service writer Melissa is not capable of explaining and of the services she told me I needed. Poor communication skills in daily updates on parts wait even after asking to be updated on time frame for needed to get my vehicle by a certain day to pick up my daughter. When the time line was moved they were not respectful of updating me on the time and I called 30 mins after car was supposed to be done, I was told it would be an additional hour. Then after my frustration with that call with a different writer my assigned ... Read More Google - Dec 24, 2023
When I decided to move from Philly to the Hanover area, I intentionally held off buying a new car before my move. I knew moving to a new area would have enough hassles without trying to find a new mechanic.
Once I was settled here I went to Jack Giambalvo Hyundai and bought a new Santa Fe off the lot. I chose the dealer and vehicle because they said they would handle inspections and regular maintenance as part of the purchase.
That was true for the first year, but since then its been impossible to get a service appointment in ... Read More Google - Sep 1, 2023
If I could give 0 stars I would. Terrible service all around. They showed no compassion with our vehicle what so ever. I do not recommend this location at all! They forgot to do our oil change at our 15,000 mile maintenance appointment which included an oil change. When we took it back in for the “oil change” (I use that term lightly) they basically just dumped oil into the engine bay. So sloppy, no respect, and it left oil all over our garage. We will not be taking our vehicle back here.
DO NOT BUY A CAR HERE!! My 2023 Kona has had nothing but problems...brought it in 3 different occasions...still couldn't fix it so they tried to give me an ELECTRIC car rental w/o checking...had to throw a fit only to find out the person in charge is stuck in Canada bc of passport issues. Third time's the charm then it's just a lemon 🍋!!!
The worst!! I made an appointment for a new seatbelt. I waited for three hours for them to tell me the seatbelts were on back order and they didn’t know when they were coming in. They should have mentioned that up front so I could reschedule. They knew I was coming in for a seatbelt repair. They did not fix my other problem either, didn’t have the parts. They put air in my tires though so that should make me happy. I will not be back.
Bought a car from them. The service department is incompetent and a bunch of scam artists. Would not recommend
This is the second Hyundai dealership I went to, after wasting weeks at the first. They have done nothing but give excuses as to why they can't get the car I want from another dealer, someone is out, someone is sick. I have never seen businesses simply not be able to get work done when one person is missing. Don't waste your time here or with Hyundai.
BEWARE OF SCAM.
They add a $499 Security Guard Insurance on the cars they sell. It is a scam because it is supposed to be "OPTIONAL", but they don't disclose it or tell you it's optional. They hide it in the cost of the car without specifying this extra cost as optional. By law, they also need to disclose this on the sticker price of the car, but when I bought my car, the sticker price of the car wasn't on the window.
Please protect yourself and save some money by not agreeing to this "... Read More Google - Nov 28, 2022
Called in to inquire about a car on their website and on every other car selling website and sales person was very rude and basically said they can chose to sell to who they want to and would not sell to me because I am out of state.
Possibly the worst service department I've ever had to deal with. The first oil change I had after purchasing the car, they put a sticker with 12,xxx miles on the sticker for the next oil change - I take the car in for the 2nd oil change, at that mileage on the sticker, and I get a phone call stating if I wanted to pay for the oil change, it wouldn't be complimentary (as it's supposed to be for the first 3 years), because it would be 2,000 miles over the recommended oil change at 16,000 miles, due to whoever ... Read More Google - Oct 27, 2022
Surprised to see so many good reviews for this dealership. That was not my experience at all. Erik the sales person was horrible and so was the sales manager. Total dishonest people so watch out, all that stuff about bait and switch happened. Despicable people IMO.
I am giving a 2 star rating because the sales team was great when I purchased my vehicle. I took it back for the annual inspection and was told the back breaks barley passed inspection and it would cost $500 to replace them. I went to get a second opinion and to see if I could get a better price at Mavis Tire. Mavis said the back breaks are still at 65% and they do not need replaced.
Stopped in to check out Hyundai's. Was interested until was told that every vehicle had added dealer costs for door guards & stenciling @ $1000. Said I didn't want those items & was told it is, automatically put on all vehicles that come in. Sales person did not really know their cars or did, & did not want to disclose info I already knew. I would not buy there for those reasons. With the price of cars going through the roof & flying off the lot why price gouge.
First and last time I will ever go in this dealership. I can say the sales person was very friendly. The GM was the rudest person I have had the pleasure of talking too. When we asked if they could give us something off the sticker price he came out and told us that was an insult and they have cheaper models. A simple no sorry we can’t do that would have been fine but to come out and say we were insulting him was very unprofessional. I feel bad for the sales guy, we would have considered buying ... Read More Google - Mar 23, 2022
Believe every bad review you read about this dealership. I didn't and I regret.
Came into dealership this morning due to a dead battery. The service tech explained that computer systems were down. I asked him to call when they are back up so that I could have diagnostic run to determine battery drain. Tech never called. I called the dealership to follow up and was told there was no time and wait until next week. Totally floored by lack of professionalism and courtesy. Will not be returning. Would give 0 stars if possible.
Online they showed they had 4 Accents for sale, when we arrived we were told those were service loaners and they really don't have any Accents for sale. Be aware you are dealing with a Dishonest business
At the end of July, I took my car to the service department for my yearly inspection and emissions test. I got it for free considering I bought the car at this location in October. After being called to let me know it had failed, they told me that my car needed all four tires and 2 new breaks which would end up costing me over $1200. After being given multiple sets of paperwork, I noticed that the 2 breaks that needed replaced were not consistent set to set. I then spoke to someone in the service department and they told me that ... Read More Google - Aug 25, 2021
Erik did an excellent job. He was easy to understand, easy to work with, and no hard sell.
Allowed me to take a full test drive to appreciate the vehicle I was interested in purchasing, manager was willing to negotiate the trade-in value of my car.
Our salesman, Erik, was just so helpful. He took the time we needed and even hooked my phone up to the car. He showed me how to use the options. It was all new to me. Super fun to work with. I would come back for my next car. Best sales people of all those I have seen in two weeks of searching for the right vehicle. Thank you Hanover Hyundai !
Everything went much quicker than previous experiences! Very pleasant! Recommend!
Erik was a very good salesman. He was very knowledgeable with the Hyundai Venue I purchased. The only thing my wife took notice to was that the interior and exterior of the building could use some sprucing and freshening up. It would make your location more visibly inviting. Overall a pretty good buying experience.
Approachable, knowledgeable sales. Not pushy. Painless paperwork. Very accommodating. Would recommend.
It was the best experience I've had at a dealership to date. Steve was absolutely great, and while this sounds cheesey to say. Taking the test drive with him was more like going for a ride with a friend. I definitely recommend this place big time
Very courteous and professional sales staff. Car was excellently prepped for delivery. The finance officer did an excellent job filling us in with the sales contract and warranty.
